Terms & Conditions

 

Please read these terms carefully. Securing a reservation at The Surf Yamba means you accept them.

PART ONE: BOOKING TERMS

BOOKINGS

Book online at www.thesurfyamba.com.au, by emailing stay@thesurfyamba.com.au or by calling (02) 5626 2021. Reservations are subject to availability and pricing at the time of booking. 

You agree to pay the rate for each night of your stay and any additional charges until you depart. The room may only be occupied for the dates and by the guests shown on your booking confirmation.

The main guest on the reservation must be 18 years or older.

Please check your booking confirmation and let us know of any errors within 48 hours of booking.

Bookings made through Booking.com, Expedia or another third-party site follow that site's payment and cancellation terms. Contact them directly to change or cancel.

Your personal information is handled in line with our Privacy Policy.

MINIMUM STAYS

  • Friday and Saturday nights: 2 nights minimum, all year.

  • Easter and September school holidays: 2 nights minimum.

  • Peak season (18 December to late January, exact dates shown at booking): 3 nights minimum.

  • Seasonal offers may have their own minimum, shown with the offer. We may relax minimum stays at our discretion.

SEASONS

  • Peak: 18 December to late January. Exact dates are shown at booking.

  • Easter and September school holidays: dates vary each year and are shown at booking.

  • Low season: 1 June to 31 August.

  • All other dates: standard rates.


PAYMENT

  • When you book: 50% deposit.

  • 30 days before arrival: the balance is charged automatically to the card you booked with.

  • Booking 30 days or less before arrival: full payment when you book.

If payment can't be processed when it's due, we may cancel the booking. We don't charge a credit card surcharge.

CANCELLATIONS

  • 30 days or more before arrival: full refund.

  • 14 to 29 days before arrival: 75% of the amount paid is refunded.

  • Less than 14 days before arrival: no refund.

If we resell the nights you cancelled, we'll refund you for those nights. Cancellations must be in writing to stay@thesurfyamba.com.au. We don't accept verbal cancellations. Refunds take 7 to 10 business days.

CHANGING OR MOVING A BOOKING

  • 30 days or more before arrival: free, subject to availability.

  • 29 days or less before arrival: treated as a cancellation, and the cancellation terms above apply.

All changes must be requested in writing to stay@thesurfyamba.com.au.

BUYOUT / EXCLUSIVE USE

The whole hotel can be booked for exclusive use. Minimum stay is 2 nights midweek, or 3 nights if your stay includes a Friday or Saturday. Exclusive use can't be combined with other offers.

Guests may book as a group or individually. If booked individually and the number of rooms or nights drops, any group discount no longer applies.

Buyout payment

  • When you book: 50% deposit.

  • 60 days before arrival: the balance is charged automatically to the card you booked with.

  • Booking 60 days or less before arrival: full payment when you book.

Buyout cancellations

  • More than 60 days before arrival: full refund.

  • 60 days or less before arrival: no refund.

If we resell the nights you cancelled, we'll refund you for those nights. Cancellations must be in writing to stay@thesurfyamba.com.au. Refunds take 7 to 10 business days.

RATES & CHARGES

Rates are in Australian dollars, include GST and may change at any time. A verbal quote is an estimate only. Your price is confirmed once a written quote is issued and your deposit is received.

TRAVEL INSURANCE

We strongly recommend comprehensive travel insurance, including cover for cancellation, lost or damaged belongings, lost money and medical expenses.

KIDS AT THE SURF

Guests under 18 must be accompanied by an adult.

  • Infant: 0 to 3 years. Infants stay free. Cots are free on request.

  • Child: 4 to 15 years.

  • Adult: 16 years and over (for room occupancy and pricing).


Rollaway beds by room:

  • Clarence & Clarence Superior: maximum 2 adults and 1 infant. No rollaway beds.

  • Pippi & Pippi Superior: up to 2 rollaway beds, free. Sleeps 2 adults and 2 children, or 3 adults.

  • Surf, Surf Superior, Main Beach & Main Beach Superior: 1 rollaway bed, $35 per night, charged per night of your stay. Sleeps 2 adults and 1 child, or 3 adults.

Rollaway beds and cots are limited. Request yours early at stay@thesurfyamba.com.au.

ROOM OCCUPANCY

The number of guests can't exceed the number booked without approval from management. Anyone over the room's maximum occupancy will be asked to leave.

CHECK-IN & CHECK-OUT

  • Check-in: from 2pm.

  • Check-out: by 10:30am.

  • Early check-in (from 12 noon) and late check-out: $30 each, on request and subject to availability.


PART TWO: HOUSE RULES

SMOKING

The Surf is 100% smoke-free, including rooms, balconies and all shared spaces. Please be at least three metres from the building before lighting up. Our smoke detectors are linked directly to the fire brigade. If you set one off, you'll be charged the call-out cost, currently $1,800.

PETS

With prior approval, a small dog or cat may stay at the discretion of management. A $45 pet fee and conditions apply. If you have an assistance dog or would like to discuss your circumstances, email stay@thesurfyamba.com.au.

BEHAVIOUR & NOISE

Parties and gatherings are not permitted. We're in a residential street and a 10pm noise curfew applies.

  • First noise complaint: a warning.

  • Second noise complaint: immediate eviction with no refund.

Please use headphones for music, movies or games in our rooftop spaces.

POOL

  • Open 7am to 8pm daily.

  • For in-house guests only.

  • Please shower before entering.

  • There is no lifeguard. Swimming is at your own risk.

  • Children under 12 must be supervised by an adult at all times.

  • Swim nappies are required for children under 3.

  • No glass, smoking or e-cigarettes in the pool area.

  • No diving, running, rough play, or standing or sitting on the edge.

  • Report any injury to management straight away.

  • We may refuse access to the pool area. Breaking pool rules may mean being asked to leave the pool or the property.

PHOTOGRAPHY, FILMING & DRONES

Please don't photograph or film other guests or their children without their permission.

Commercial or promotional photography, filming or drone use needs prior written approval from management. Email hello@thesurfyamba.com.au.

MEMENTOS

Many of the pieces in your room, from our candles and diffusers to The Surf tote, are available to buy. Just ask Reception. If an item leaves with you and you forget to tell us, we'll charge it to your card and send you the receipt.

PROPERTY DAMAGE

You're responsible for any damage to your room or the property during your stay, by you or your visitors. Please tell our team straight away if anything is damaged or broken.

Damage, breakages, excess cleaning and items removed from the room will be charged in full to your card.

CAR PARKING

Parking is at your own risk. The Surf is not liable for any loss or damage to vehicles or their contents, or any personal injury in the car park, however caused.

LOCKOUT OR LOST KEYS

Call 0468 860 269.

PART THREE: GENERAL

PERSONAL BELONGINGS

Your belongings are not covered by our insurance. We're not responsible for loss of or damage to personal property left on the premises, and you agree not to make any claim against us for it.

LIABILITY

We don't accept liability for injury, damage, loss, extra expense or disruption caused by storms, acts of God or events beyond our control, and you agree not to make any claim for them.

CHANGES BEYOND OUR CONTROL

No compensation applies if a significant change is made for reasons beyond our control. These include war or the threat of war, riots, civil unrest, terrorism, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, airline changes or cancellations, closed or congested airports or ports, severe weather, acts of government or public authorities, and any other force majeure event.

NO TENANCY

However long you stay, no tenancy or other rights are created under any landlord and tenant laws.

BREACH OF THESE TERMS

If you or your guests breach these terms, you agree to pay for any loss or damage we suffer as a result. You authorise us to charge your card or apply your deposit towards it, and we may evict you and your guests without notice.

YOUR RIGHTS

Nothing in these terms excludes or limits any rights you have under the Australian Consumer Law.

GOVERNING LAW

These terms are governed by the laws of New South Wales, Australia.




Last updated: 5 October 2026