STAYING WITH US
What time is check-in and check-out?
Check-in and check-out times, plus early check-in and late check-out, are in our Terms & Conditions. Just ask our team if you'd like to arrive early or leave late.
Can you hold our bags?
Of course. We'll store your luggage before or after your stay so you can make the most of Yamba.
When is reception open?
8am to 6pm daily.
What if I arrive after reception closes?
Your keys and instructions will be waiting in the key safe just to the left of reception. We'll text and email you the code before you arrive.
Tell me about the rooftop.
The rooftop is for Surf guests and their visitors only. There's the heated pool and sun loungers, and the Pippi Deck for long afternoons, with the best views in Yamba.
When is the pool open?
Pool hours and rules are in our Terms & Conditions.
Is there parking?
Yes, undercover parking onsite for Surf guests, with a 2.3 metre height limit. Spaces are limited, and there's a free car park directly opposite on the beach.
Can I walk to town?
It's about a 15 minute stroll. Or borrow one of our e-bikes from reception, free for guests.
Are rooms serviced daily?
Every day. Who doesn't love coming back to a made bed?
Is there a restaurant or breakfast?
There's no restaurant onsite, but some of Yamba's best breakfast spots are a short walk away. For the afternoon, our charcuterie board can be ordered to your room. Order 24 hours ahead, or add it when you book.
Can I smoke at The Surf?
No. The whole property is smoke-free. See our Terms & Conditions for details.
Can we have a party?
We don't allow parties. We're in a residential street with lovely neighbours. Our noise curfew is in our Terms & Conditions.
Are you dog friendly?
We love pets. With prior approval, a small dog or cat is welcome. Email stay@thesurfyamba.com.au to arrange. The pet fee and conditions are in our Terms & Conditions.
Which airport should I fly into?
Ballina and Grafton are both about 45 minutes away. Shuttles, taxis and car hire are available, or you can pre-book a transfer.
ROOMS & FAMILIES
Which rooms have the best views?
All our Superior rooms are on the second floor, with the views to match. Main Beach and Main Beach Superior are our corner rooms, looking out over Main Beach and the Pacific.
Is The Surf accessible?
Yes. We have a lift, and two accessible rooms: Pippi and Pippi Superior. Let us know your needs when you book and we'll make sure everything's ready.
Do you welcome children?
Yes. Pippi and Pippi Superior are our best rooms for families. How many guests each room sleeps, age groups, rollaway beds and cots are all in our Terms & Conditions.
Will you need my children's ages?
Yes please. We'll ask for them at online check-in so we can set up the right bedding before you arrive.
Is there a minimum age to book?
Yes. See our Terms & Conditions.
BOOKINGS
What's the best way to book?
Directly with us, at thesurfyamba.com.au or on (02) 5626 2021. It's the only way to access our seasonal offers, and you'll deal with us from start to finish.
Is there a minimum stay?
Yes, on weekends, school holidays and over peak season. See our Terms & Conditions for dates.
How do payments, cancellations and date changes work?
It's all set out simply in our Terms & Conditions. There's no credit card surcharge.
I booked through Booking.com or Expedia. Who do I contact?
For changes, cancellations or payment questions, please contact the site you booked with. For anything about your stay itself, we're here to help.
Can we book for a group?
We'd love to host you. Email stay@thesurfyamba.com.au or call us and we'll put it together.
Can we book the whole hotel?
Yes, all 12 rooms can be booked for exclusive use. Email stay@thesurfyamba.com.au to start planning. Exclusive use terms are in our Terms & Conditions.
Can I arrange a photoshoot?
Our spaces are made for it. Email hello@thesurfyamba.com.au with the details. See our Terms & Conditions for what needs approval.
Can I get a tax invoice?
Of course. Email stay@thesurfyamba.com.au and we'll send one through.
GIFT VOUCHERS & OFFERS
Do you sell gift vouchers?
Yes, through our online shop.
How do I use a gift voucher?
Email stay@thesurfyamba.com.au with your voucher code and the dates you have in mind. We'll check availability and set the booking up for you.
Can my gift voucher be extended?
Vouchers are valid until the expiry date shown. If yours has expired, email us and we'll see what we can do.
How do I claim the surf lesson and kayak tour on my Sun-Soaked Days stay?
Book directly with Surf Camp Down Under and Yamba Kayak, and quote your Surf booking number to receive your offer. Subject to their availability.
GOOD TO KNOW
Do you have an EV charger?
Yes, there's one onsite for guests. Let us know when you book.
Can I borrow beach gear?
Beach umbrellas, chairs and soft top surfboards are free to borrow from reception.
We're celebrating. Can you help?
We'd love to. Add a bottle of bubbles when you book, or email us to add one before you arrive, and we'll have it waiting in your room with a handwritten note, from you or from us. Ordering flowers from a local florist? Have them delivered to the hotel and we'll pop them in your room.
I left something behind. What now?
Email stay@thesurfyamba.com.au and we'll check lost property and post it back to you.
How can I share feedback?
We'd love to hear from you. Email stay@thesurfyamba.com.au or leave us a review on Google.